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QUESTIONS/CONTACT
Hours of operation are 9AM E.S.T to 5PM E.S.T Monday - Friday, excluding Federal Holidays.
Please send your initial correspondence through the "Ask Seller a Question" link above - making sure to uncheck "hide email address from seller" - then look to the email address you have registered with EBay for our response.
VIOT & Associates reply directly to the email address you have registered with EBay or respond using bays's messaging system whichever we prefer.
DO NOT put any correspondence in your PayPal payment, we will not receive it.
DO NOT send any correspondence through bays's checkout service, we will not receive it.
VIOT & Her Associates strive to respond to email within 24 hours.
WARRANTY, EXCHANGES AND OR RETURNS
This listing is covered by our seven (7) business day return/exchange policy. If the item in this listing is not as described, pictured, or does not function as it should, please contact us to obtain an RMA number. The only exception is on used items that are not within 'calibration specifications' since we cannot determine these. These items will be covered by a seven (7) business day DOA (Dead On Arrival) warranty and can be returned/exchanged only if the item is received DOA (does not turn on at all).
Please understand our return/exchange policy has nothing to do with items damaged during shipping.
Any damage described in the auction, as well as any type of consumable item, such as ink cartridges (unless new), toner cartridges (unless new), batteries (new or used), fuses, or easily scratched materials (plastic/paint) etc. are not covered by this warranty. The retail box of items described as new are also not covered by this return/exchange policy, just the contents of said box.
Data from this auction has been compiled from many sources, and may contain errors of omission. In no way is our listing to be considered definitive and the final decision of an item being fit for a certain purpose is the responsibility of the buyer. Please practice wise purchase choices when deciding if our item will work for your particular purpose.
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